Omar's Shipment to Saudi Arabia: Left After Hearing My Quote, But Came Back Later

Omar's Shipment to Saudi Arabia: Left After Hearing My Quote, But Came Back Later At the beginning of last year, I received another inquiry from Omar, a client from Riyadh, Saudi Arabia. He needed to ship 3x40HQ containers of woven leisure chairs and marble tables from Shenzhen to Riyadh, Saudi Arabia. Our first interaction was five months prior. Omar had reached out to me, saying he was looking for a reliable freight forwarder China to Saudi Arabia. He had asked me for a quote on a 20GP container shipment from Shenzhen to Riyadh. During our conversation, I learned that he had previously worked with another freight forwarder, but they were too slow, with frequent delays that messed up his delivery schedules. I promptly provided Omar with the price and transit time for a 20GP container, detailing the entire 23-day process—18 days from Shenzhen to Dammam, 3 days for transshipment, and 2 days by train to Riyadh. I also gave him the vessel schedule for the next three months. However, Omar found my quote too high and stopped responding. I felt a bit disappointed, thinking I had lost him as a client. Fast forward to now, and Omar reached out to me again. I was pleasantly surprised and eager to understand what had happened. During our conversation, I learned that Omar had gone with another freight forwarder China to Saudi Arabia, Company A, who had attracted him with a lower price. But after some time, Omar realized that their quote was unreliable and full of hidden fees. He even shared some of the chats he had with Company A: “These charges are imposed by the government or other agencies, and we have no way to avoid or reduce them. We have to pay these fees to ensure smooth customs clearance and inspection.” “These fees are charged by our partners, and we have no control over them. We can only pay as agreed in the contract to ensure the goods are shipped smoothly.” Company A's fees were vague, and Omar decided to abandon them. He had heard from friends about some freight forwarders China to Saudi Arabia that offered low prices but raised the rates after the shipment was arranged. Wanting to avoid this trap, Omar came back to Sunny Worldwide Logistics and contacted me again. Even though he was back, Omar was still a bit hesitant. He was worried that we might be like his previous freight forwarders, who promised on-time delivery but ended up delaying shipments and increasing prices. I completely understood his concerns. I've had many potential clients leave for cheaper rates but eventually return, asking for my help. I explained the entire shipping process from Shenzhen to Riyadh in detail and broke down all the associated costs so that Omar had a clear understanding. I even gave him a virtual tour of Sunny Worldwide Logistics' 1,800-square-meter Grade A office and our dedicated foreign trade warehouse at Yantian Port through video call. I assured Omar that Sunny Worldwide Logistics operates with full transparency—once the contract is signed, there are no additional fees, no hidden costs, and no industry tricks. We have deep expertise in customs clearance and tax rates for regions like the U.S., Europe, and the Middle East, which allows us to clear customs 1-2 days earlier than competitors. Our fast arrangements, shipping, clearance, and delivery ensure that we meet tight deadlines—something that few freight forwarders China to Saudi Arabia can accomplish. I then went over the shipping methods and transit times from Shenzhen to Riyadh again and provided a detailed breakdown of the costs. I made sure Omar understood how each charge was calculated, which gave him confidence, and he asked me to proceed immediately. Throughout the entire shipping process, Sunny Worldwide Logistics strictly followed the contract, ensuring the safe and timely delivery of the leisure chairs and marble tables. We also provided real-time updates and feedback, keeping Omar informed of the shipment's status at all times. This level of professionalism and care earned Omar's complete trust and satisfaction with Sunny Worldwide Logistics. If you want to know more, check out my blog, where I share stories about international freight and the heartwarming moments between us and our clients. Feel free to reach out if you need anything!