Shipping from Shenzhen to Felixstowe, UK: The Customer Nearly Walked Away After Hearing...

At the beginning of this year, Chelsea, a sales representative at Hongmingda China freight forwarder, received an inquiry from a British customer named William. He needed to arrange shipping from Shenzhen to Felixstowe, UK, for 1X40HQ of home leisure wicker chairs and marble tables.

Chelsea provided William with detailed information on the process and timeline for shipping from Shenzhen to Felixstowe, UK. She also listed all the related costs, making sure that William understood the cost structure and calculation methods. However, the customer found the quote expensive and stopped responding. Chelsea was disappointed, feeling as though she had lost the client.

A week later, William contacted Chelsea without hesitation and asked her to arrange the shipment. Chelsea was pleasantly surprised; her previous efforts had paid off. During subsequent conversations, Chelsea learned that William had been initially attracted by the low prices offered by another logistics company, Logistics A. After communicating with them for some time, he realized their quote was unreliable with many hidden fees. William shared part of his conversation with Logistics A with Chelsea:

"These fees are charged by the government or other agencies, and we cannot avoid or reduce them. We can only pay these fees as required to ensure that the goods can pass through customs and other checkpoints smoothly."

"These fees are charged by our partners, and we cannot control or reduce them. We can only pay these fees as agreed in the contract to ensure the smooth transportation of the goods."

Logistics A's unclear quotation led William to decisively abandon them for this shipment from Shenzhen to Felixstowe, UK.

William had previously heard from friends that some logistics companies lure customers with low prices but increase the charges once transportation is arranged. To avoid such pitfalls, William returned to Hongmingda China freight forwarder, hoping we could handle the shipping from Shenzhen to Felixstowe, UK.

Chelsea, being very understanding of the customer's concerns, explained the various costs involved in the shipping process from Shenzhen to Felixstowe, UK, once again during their renewed cooperation. She also gave William a virtual tour of Hongmingda China freight forwarder's 1,800-square-meter Grade A office and the Shenzhen Yantian warehouse through an online face-to-face video.

During the shipping from Shenzhen to Felixstowe, UK, Hongmingda Logistics strictly adhered to the contract, ensuring the safe and timely arrival of the leisure tables and chairs. Additionally, they provided timely tracking and feedback services, allowing the customer to stay updated on the shipment's progress. This professional and considerate service earned William's high trust and satisfaction with Hongmingda China freight forwarder.

Hongmingda China freight forwarder is an international logistics company with over 20 years of experience in Shenzhen. Transparent pricing without hidden fees is one of the reasons for Hongmingda's success, with 90% of its business coming from repeat customers. This trust from both old and new customers has helped Sunny Worldwide Logistics rank among the top hundred in three years, placing it in the top three in Shenzhen.